Written By Mollie Luckhurst (Super Administrator)

Updated at May 26th, 2021

How will I know when I receive a new appointment?

Your university provided BridgeU with one more email addresses to receive notifications of new bookings. After each booking is made, an automated email from scheduling@acuityscheduling.com will notify you of the appointment, including the topic preference (if entered) and the zoom link.  Be sure to add "scheduling@acuityscheduling.com" to your safe email list to receive these emails.  

You should use the buttons on the email to add it to your calendar, as shown in the screenshot below. 

At the bottom of the email you will see information about the appointment if entered:

Can my colleague run the session instead of me?

Yes, you can simply forward on the email or add them to your existing calendar booking (if you added it to your gcal or Outlook calendar). 

How to view all appointments?

You'll receive an email digest the day before with details of all of your appointments.  Alternatively you can reach out to your Customer Success Manager (CSM) who can provide you with a list of all of your appointments.  

How to reschedule an appointment?

We strongly recommend not rescheduling, because you don't know the student's availability.  Instead, we recommend you keep the appointment and forward it onto a colleague if you are unable to make it.

How do I change my calendar availability? 

Please contact your BridgeU Customer Success Manager (CSM) to make any changes to your published schedule.

How can I test the process?

Once we set up your booking calendar, your Customer Success Manager (CSM) will contact you with instructions on how to test it.  If you would like to repeat this please get in touch with your CSM to set up another test appointment.

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